Frequently Asked Questions

How will I receive my order?

You will receive confirmation of your order as soon as your payment has been accepted. Once your order has been processed you will be contacted by one of our team with your licence and access details.

How long will it take to receive my order?

Orders are processed within a maximum of 3 business days.

What is the refund policy?

Unfortunately we are unable to offer any refunds.

What if I want to buy more than the maximum number of licenses?

Please contact the CBS team using the ‘Contact Us’ page found here:

What payment methods can I use to place an order?

We use WorldPay, which accepts several different payment options. Please see the following link for more information:

How safe is my information and payment information?

No information leaves the Cyber Business Secure website which is hosted using secure web hosting. Any access to this data requires two-factor authentication to ensure the data is only being accessed by those who need it for the purpose of creating the licensing information.

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